Service Excellence is the foundation of CI Dining’s service culture. For the more than 30 years we’ve been in business, Service Excellence has been our customer service process that teaches the behaviors, supported by a comprehensive strategy, to create consistent delivery of transformational service. Service Excellence builds engagement, loyalty with our team members and guests, and most importantly it elevates the customer experience.
Customer Engagement
Our Service Excellence culture provides an outstanding culinary experience with high quality foods that provide excellent value, and courteous professional service that makes each customer feel special and appreciated. Our service staff is trained and encouraged to get to know their customer’s tastes, be attentive to their needs, and to resolve difficulties well, if they occur. Engaging our customers and satisfying their daily culinary needs enlists the tenant population as advocates for their onsite food service. To develop these relationships, it is essential to receive the feedback needed to remain relevant and effective in our approach. We are responsive, and we deliver.
Safety
CI Dining understands safety is critical and the foundation to our success and guest loyalty. All new employees receive a two-week safety training program and our Service Excellence standard of Safe Food in a Safe Environment is reinforced at daily staff meetings at every location.
CI Dining has implemented a stringent level of sanitation in light of current events, which is over and above health department standards for proper handling of food and food contact surfaces. This includes providing PPE for employees, requiring masks to be worn, frequent sanitizing of customer touch points, logging employee temperatures daily, displaying customer facing messaging reflecting our commitment for a safe dining experience.
Technology
CI Dining relies on technology to communicate with its clients and customers and to monitor business performance. Online ordering, communication via e-mail, digital signage, online surveys, and our website enable our staff to keep the population informed and engaged in their on-site food service.
Our robust POS, company reporting, recipe management, and financial reporting systems allow us to operate consistently and efficiently as well as help us innovate, adapt, control costs, and provide flexibility.
Community
CI Dining recognizes its social responsibilities and maintains close connections to the community and local charities.
We support groups including Kids in Crisis, Boys and Girls Club, Paint the Town Pink, and March of Dimes, plus local neighborhood groups, food pantries, and sports teams. Our efforts include monetary support and donations of food and services for special events. In addition to these charitable efforts CI Dining provides opportunities to students and graduates of local and regional vocational schools.
Sustainability
Sustainability is one of the core aspects of
CI Dining’s business philosophy.
We are constantly looking at ways to better engage in the environment around us. This starts with our understanding that your dining program can have a significant impact to the environment in a variety of ways and creating numerous processes to actively work towards minimizing that effect.
We strive to make an impact through:
- Responsible Sourcing – Sourcing sustainable foods and beverages, environmentally and socially responsible animal products, “best choice” or “good alternative” rated seafood products.
- Waste Minimization – Ecologically responsible procurement of disposable wares for café, catering, and other services. Working with building recycling programs to minimize waste including following grease abatement protocols using a certified recycling contractor.
- Efficient Operations – We train staff to not to be wasteful with energy and water as well as proper handling of chemicals.
- Reduced Transportation – Choosing local vendors as our primary and utilizing larger truck deliveries coming from further away less often.
